Policies
Refunds & cancellations
Anything that arrives wrong is on us. Anything you change your mind about, we are reasonable about.
Cancelling
Cancel free from your order page any time before the hamper is packed. Once packed, contact us — if it has not shipped we can usually still stop it.
Damaged or wrong items
Send a photo within 48 hours of delivery and choose a replacement or a full refund.
Perishables
Chocolate and fresh items cannot be returned once delivered unless they arrived damaged — a rule about food safety, not about us.
How long refunds take
Approved refunds go back to the original payment method within 5 to 7 working days.
Questions about any of this? Contact us.